At Koniris, we are committed to delivering outstanding customer satisfaction and ensuring that our refund process is clear and hassle-free. Please read our Refund Policy below for complete details.

Order Exchanges

To provide a smooth shopping experience, please double-check your order details before finalizing your purchase – this includes item size, color, design, and quantity.

Exchanges: At this time, we are unable to process exchanges due to customer selection errors. However, you may cancel your order within 24 hours of placing it and reorder with the correct details.
If you need help, our support team is happy to assist you.

Order Cancellations

Orders may be canceled within 24 hours of placement.

  • A 10% cancellation fee based on the order total will apply.
  • Once your order has entered processing, cancellation may no longer be available.
    To request a cancellation, email us at support@koniris.com with your order number and details.

Returns and Refunds

Returns are accepted within 120 days of delivery. After this window, all sales are considered final and non-refundable.

Eligible Reasons for Return/Refund:

  • Damaged or broken items upon arrival
  • Incorrect item(s) received
  • Items significantly different in design, size, or material from what was ordered
  • Major discrepancies between product and description

Items Not Eligible for Return/Refund:

  • Worn, washed, or altered items
  • Damage not caused by Koniris
  • Missing original tags or packaging
  • Minor issues (e.g., loose threads that do not affect usability)

All returned items must be in original condition and packaging to qualify.

How to Request a Refund:

  1. Email us at support@koniris.com with:
    • Order receipt or shipping label
    • Photos showing the issue
    • Proof of purchase
    • Any related communication
  2. We will review your request within 2-3 business days.
  3. Once approved, we’ll provide the return address and instructions.
    Do not send returns without prior confirmation.
  4. Customers are responsible for return shipping costs. Please include tracking information once shipped.

Refund Processing Time:

Refunds are issued within 7 days of receiving your return. You’ll receive a confirmation email once the refund is processed.

  • Refunds include original shipping costs.
  • If a refund is delayed beyond 10-15 business days, please contact your payment provider.

Important Notes:

  • Return window: 180 days from delivery date
  • Koniris is not responsible for any damage or loss during return shipping
  • Contact our Support Team first to ensure a smooth return process

Need Help?

Your satisfaction is our priority, and we’re always here to support you.