Welcome to the Koniris FAQ page. Here, you’ll find answers to the most common questions about our hoodies, tumblers, shipping, returns, sizing, and more. We want your shopping experience to be as smooth as possible.
If you have a question that’s not listed here, please feel free to contact us at support@koniris.com.
Ordering and Shipping
How long does it take to process and ship my order?
All orders are processed within 1 to 3 business days. After processing, delivery within the United States takes an additional 3 to 6 business days, depending on your location.
Do you ship internationally?
At this time, Koniris only ships within the United States. We are working on expanding to other regions in the future.
How much is the shipping fee?
We offer flat-rate shipping of $6.99 on all orders, regardless of the size or weight of the package. You’ll see this shipping fee automatically calculated at checkout.
Can I track my order?
Yes. Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to follow the status of your delivery.
Returns and Exchanges
What is your return policy?
We accept returns within 120 days of delivery for eligible items. Items must be in new, unused condition and returned with original packaging.
Please contact us before returning any product so we can guide you through the process.
Do you offer exchanges?
Yes, we offer exchanges for a different size or replacement if the item is defective. Please contact us within 120 days of receiving your item.
Can I return custom items?
Custom or personalized items cannot be returned or exchanged unless they arrive damaged or we made a mistake in your order.
Product Information
What are your hoodies made from?
Our hoodies are made from a soft and durable 50% cotton / 50% polyester blend with medium-heavy weight fabric for comfort and longevity.
What sizes do your hoodies come in?
Our hoodies are available in a wide range of sizes and are designed to fit true to size. Please refer to our sizing guide before placing your order to ensure the best fit.
What are your tumblers made of?
Our tumblers are constructed from stainless steel with double-wall vacuum insulation, designed to keep beverages hot or cold for extended periods.
Are your tumblers dishwasher safe?
No. To protect the powder-coated finish and vacuum seal, we recommend hand washing only. Tumblers should not be used in the microwave.
Custom Orders
Can I personalize a hoodie or tumbler?
Yes, we offer custom printing for selected items. Your design or logo must be 200–300 DPI resolution for the best print quality. Contact us for details on custom orders.
What printing method do you use?
We use high-quality 2D printing for crisp, durable graphics. Ideal for minimal designs, logos, and clean artwork.
Payments and Security
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal. Payments are processed through secure, encrypted gateways to protect your information.
Is my data safe?
Yes. We take your privacy seriously and use industry-standard security measures to ensure your personal data is safe and protected.
Packaging and Sustainability
Is your packaging eco-friendly?
Yes. Koniris is committed to using eco-conscious, recyclable packaging materials to reduce our environmental impact.
Other Questions
Do you offer wholesale or bulk orders?
Yes, we do. If you’re interested in wholesale pricing for events, businesses, or bulk gifts, please contact us at support@koniris.com with your request.
What if I still need help?
If you have further questions, feel free to email us at support@koniris.com or visit our Contact Us page. Our customer support team typically responds within 24 business hours.
Koniris – Wear it. Carry it. Live it.
Thanks for choosing us to be part of your everyday essentials.