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Welcome to Koniris! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, interact with our team, or buy our products and services.

By using our services, you agree to the terms in this policy. If you do not agree, please do not use our services.

1. What We Collect

We collect data in two ways:

• You give it to us: when signing up, purchasing, or messaging us.
• We collect it automatically: via cookies, IP address, and website analytics.

2. How We Use Your Information

• Process orders and deliver products
• Send service updates and promotions
• Improve our website and user experience
• Detect and prevent fraud or misuse
• Comply with legal requirements

3. Who We Share It With

Only when necessary, we share data with:

• Service providers (e.g., payment, logistics, hosting)
• Legal authorities (if required)
• Successors (in case of merger or acquisition)

4. Cookies and Tracking

We use cookies to:

• Understand how visitors use our site
• Customize your experience
• Improve performance and security

You can adjust cookie settings in your browser.

5. Data Retention

We keep your information only as long as needed for:

• Legal and accounting purposes
• Business operations
• Customer service

We’ll delete it when it’s no longer needed or when you ask.

6. Children’s Privacy

Our services aren’t meant for users under 18. We don’t knowingly collect data from minors.

7. Your Rights

Depending on your location, you can:

• Access your data
• Update or correct it
• Request deletion
• Object to processing

Just contact us — we’re here to help.

8. Do-Not-Track Signals

Our website doesn’t currently respond to DNT browser settings. You can manage cookies manually in your browser.

9. U.S. Residents

If you’re a U.S. resident (especially in California), you may have extra rights under the CCPA:

• Know what data we collect
• Ask us to delete it
• Say no to data selling (we don’t sell)

10. Changes to This Policy

We may update this Privacy Policy. We’ll update the “Last Updated” date at the top when we do.

11. Contact Us

• Email: support@koniris.com
• Address: 8505 Duarte Rd, San Gabriel, CA 91775, United State of America
• Support Hours: 9:00 AM – 5:00 PM EST, Monday – Friday

12. Manage or Delete Your Data

To access, edit, or delete your personal data, contact us at the email above. We’ll verify your identity and process your request as required by law.

120 DAYS RETURN POLICY

We have a 120-day return policy. This means you can request a return within 120 days of receiving your order. In order to be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

HELP! I CAN’T FIND MY RETURN LABEL

Don’t worry—our packages don’t include return label. Just reach out to support@koniris.com, and we’ll help you place your return or exchange.

RETURN PROCESS

To start a return, you can contact us at support@koniris.com. Please include the following information in your return request:

+ Order number and full name
+ Proof of purchase (Order information Screenshot)
+ Reasons for return
+ To make the process as smooth as possible, please attach a video or photo of the defective or damaged product as proof for a refund or replacement.

Once we received and confirmed your return (usually within 24 hours of receipt), you’ll receive an email confirming that your return is complete. If there is a refund, it will be issued within 7 days. Please note that, relying on your bank or credit card company will take another 3-5 working days for the credit to be credited to your account.

DAMAGED AND WRONG PRODUCTS OR ISSUES

We only support exchanges for products that are defective, incorrectly shipped, or have the wrong size compared to your order. If you need to request an exchange, please contact us at support@koniris.com.

EXCHANGES

We only exchange damaged, wrong products, wrong size, or defective products. If you need to exchange an item, don’t hesitate to contact us at support@koniris.com.

– Customers do not need to pay the return shipping cost for defective products.

REFUNDS

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, it will be issued within 14 days and you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

CANCELLATIONS

If you wish to cancel your order, please do so within 12 hours of placing the order to receive a full refund. After this period, the order may no longer be cancellable, depending on the processing status of the production department.

Before placing an order, please make sure to fill in the correct address, accurate to the street and house number, so that you can accurately receive the package in time. If the delivery address is wrong and the delivery is unsuccessful, the customer will bear the corresponding loss. Thanks for your kind understanding.

CONTACT US

Address: 8505 Duarte Rd, San Gabriel, CA 91775, United State of America

Email us: support@koniris.com

Business Days: Monday – Friday

Hours: 9:00 AM – 5:00 PM (EST)

Welcome to Koniris! We are committed to providing fast, secure delivery for every order. Please read our Shipping Policy to understand how your items are processed, shipped, and tracked.

Shipping Carriers

We work with trusted logistics partners such as USPS, DHL, EMS, and local postal services to ensure your order arrives safely and efficiently.

Order Processing

Orders are processed once payment is confirmed. Processing takes place on business days (Monday through Friday, Eastern Standard Time), excluding the following holidays:

• New Year’s Day
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Estimated Delivery Time

Delivery time depends on your location. While we aim to provide accurate estimates, please note that shipping times are not guaranteed.

• Within the continental U.S.: Orders typically arrive in 4 – 9 business days.
• A tracking number will be emailed once your order ships.

Delivery Options & Fees

• Order Cutoff Time: Orders placed after 5:00 PM (EST) will be processed the next business day.
• Delivery Time Formula: Handling Time + Transit Time

Personalized Orders

Customized items may require additional processing time depending on the complexity of the request.

Order Tracking

Once your order is confirmed, processing takes 1 – 2 business days. You will then receive an email with tracking information.

Note: Tracking updates may take 3 – 7 days to appear in the carrier’s system. If tracking info is missing, the carrier may not have scanned your parcel yet. Contact us if your order is delayed.

Shipping Restrictions

We currently do not ship to:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• APO/FPO addresses

Incorrect Address

Please ensure your shipping information is correct at checkout:

• Inaccurate or incomplete addresses may cause delays.
• We are not responsible for orders delivered to incorrect addresses or returned by the carrier.
• Returned orders may be discarded by our shipping partners.
• Re-shipping fees will apply if a second delivery is requested.

Note: We are not liable for any loss, theft, or damage if the package is redirected or forwarded by the carrier.

Customer Support

We’re here to help!

• Email: support@koniris.com
• Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday

Your satisfaction is our top priority. Please don’t hesitate to reach out with any questions!