By placing an order through Koniris, you agree to the terms below. We set these policies to ensure that you are fully aware of our return and refund procedures. These policies apply to the United States country.

120 days return policy

We have a 120-day return policy. This means you can request a return within 120 days of receiving your order. In order to be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return label

Don’t worry-our packages don’t include return label. Just reach out to support@koniris.com, and we’ll help you place your return or exchange.

Return process

To start a return, you can contact us at support@koniris.com. Please include the following information in your return request:

+ Order number and full name
+ Proof of purchase (Order information Screenshot)
+ Reasons for return
+ To make the process as smooth as possible, please attach a video or photo of the defective or damaged product as proof for a refund or replacement.

Once we received and confirmed your return (usually within 24 hours of receipt), you’ll receive an email confirming that your return is complete. If there is a refund, it will be issued within 7 days. Please note that, relying on your bank or credit card company will take another 3-5 working days for the credit to be credited to your account.

Damaged and wrong products or issues

We only support exchanges for products that are defective, incorrectly shipped, or have the wrong size compared to your order. If you need to request an exchange, please contact us at support@koniris.com.

Order exchanges

To ensure a smooth shopping experience, please double-check your order details – including item size, color, design, and quantity – before finalizing your purchase.

Exchange Policy:

  • Damaged or Incorrect Products: We only accept exchanges for products that are damaged, defective, or shipped incorrectly (wrong item/size) due to our error. In these cases, we will cover all return shipping costs.
  • Customer Selection Errors: At this time, we are unable to process exchanges for orders where customers have selected the wrong size, color, or style. However, you may cancel your order within 24 hours of placing it and reorder with the correct details.

If you need any assistance, our support team is happy to help you at support@koniris.com.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, it will be issued within 7 days and you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancellations

If you wish to cancel your order, please do so within 24 hours of placing the order to receive a refund. After this period, the order may no longer be cancellable, depending on the processing status of the production department. A 10% cancellation fee based on the order total will apply. Once your order has entered processing, cancellation may no longer be available.

Before placing an order, please make sure to fill in the correct address, accurate to the street and house number, so that you can accurately receive the package in time. If the delivery address is wrong and the delivery is unsuccessful, the customer will bear the corresponding loss. Thanks for your kind understanding.

Contact us

Address: 24 Wagon Rd, Enfield, CT 06082, United States

Email us: support@koniris.com

Business Days: Monday – Friday

Hours: 9:00 AM – 5:00 PM (EST)